The insured value of your bike depends on its age and purchase history. If it’s up to 3 years old and was purchased new, the value should be based on the RRP (recommended retail price). If your bicycle is over 3 years old, then its indemnity value should be used (considering any depreciation in value due to age and condition).

We recommend retaining an invoice or bank statement showing the bike purchase. If you are unable to provide a bank statement or invoice for this, you may be able to get a valuation of the bike which can be provided by most bike shops/retailers.

The person named on the policy and any parents, spouse, partner, son, daughter, or siblings that permanently live with you would be covered.

Yes, you are covered unless the use of the Bicycle is for trade or business purposes (excluding commuting to or from work), hire, reward, courier use or carriage of paying passengers.

You must ensure when using an Approved Lock it is sufficient for the insured value of Your Bicycle:
• Insured Value under £500 require a Sold Secure Bronze rated lock 
• Insured Value under £1000 require a Sold Secure Silver rated lock
• Insured Value £1000 or over require a Sold Secure Gold or Diamond rated lock

A nominated lock which is specified in the ‘Sold Secure’ list of cycle locks which is appropriate to the Insured Value of the Bicycle.

Yes, our policies are very flexible, allowing you to change/adjust your policy at any time throughout the policy term.  This could include change of bike, address, level of cover and much more.

You can simply make any amendments online through our new, easy-to-use Members Area.

If you select European cover, countries of the European Union as well as Andorra, Gibraltar, Iceland, Norway, Serbia, Switzerland, Bosnia & Herzegovina and Montenegro. Where cover is shown, then cover shall be limited to 45 days in any one trip. You can extend this cover to Worldwide cover limited to 45 days in any one trip.

Original sales purchase or till receipt or other evidence which clearly demonstrates ownership. This may include but is not limited to bank/credit card statement, dealer valuation including a photograph of the Bicycle.

The evidence should clearly show date, price paid and details of the Bicycle, Accessories and Approved Lock.

Yes, multi-bike insurance through Cycleplan allows you to cover multiple bikes on one policy.

What’s more—if you add more than one bike to your policy, you’ll also get a 10% premium discount on all bikes (excluding the one with the highest value).

HOME
When at Home the bicycle must be kept at one of the following locations: 
• Locked inside your home, flat or within a locked room if in a shared residence
 • Locked inside a shed, garage, purpose built immovable bike storage box, or outbuilding which is only accessible to you and your household. This storage location must be fully enclosed and built from brick, stone, concrete, wood or metal and be within the boundaries of your home and comply with one of the following security requirements:
i.    All external doors must be secured by a minimum of a 5-lever mortice deadlock to BS3621 or a 5 lever or closed shackle padlock or; 
ii.    ii. External doors must be secured by the manufacturers installed lock 
• A communal storage location described as an underground car park, communal hallway or fully enclosed communal storage area where entry and exit can only be through a securely locked entryway and only accessible by private residents. The Bicycle must be secured to an Immovable Object through the frame and any quick release wheels with an Approved Lock.
• On a privately accessed balcony which is not accessible from the ground floor. The bicycle must be secured to an immovable object through the frame and any quick release wheels with an approved lock

AWAY FROM HOME
a.     The Bicycle must be secured to an Immovable Object through the frame and any quick release wheels with an Approved Lock unless Bicycle is left in a bike rack being used at the Competition, the Competition option has been selected and the additional premium paid. Marshalls or similar officials must be on location at the bike rack areas 
b.     The Bicycle has not been Abandoned.

 When the Bicycle is in or on a motor vehicle
 a.     The Bicycle must be inside the vehicle or secured through the frame by an Approved Lock to a roof or Bicycle rack attached to the vehicle. The roof or Bicycle rack must be attached to the vehicle. The roof or Bicycle rack must be securely attached to the vehicle. 
b.     The vehicle must have all doors and windows closed and securely locked
These are the general security requirements which You will need to keep to as your part of this contract. If you do not a claim may be rejected or payment could be reduced. In some circumstances Your Policy might be invalid.