3. What Happens Next
Once you’ve reported a claim, you will receive a claims form to complete and return either by post or email.
Although some claims are more complex than others, we will make the process as efficient and smooth as possible. The average theft claim usually takes between 7 – 10 working days to resolve.
4. Payment Of A Claim
Claim payments will either be monetary directly to you, or by organising the repair or replacement of a similar bike. This could be at your bike repairer, ideally the retailer where you purchased your original cycle.