It’s clear that these are unprecedented times. With the current situation changing day by day, it’s hard to predict what will happen in the coming weeks. However, we are doing all we can to stay one step ahead of the situation and keep our policyholders updated.
We are taking steps so that our Customer Service team will be as unaffected as possible. All of our staff can work from home to continue to provide the best possible service to our policyholders.
However, given the nature of this situation, we are experiencing higher call volumes and may take a little longer to respond to your query.
Your policy documents
If you have any questions regarding your insurance and what you’re covered for, please log in to your online account, from here you’ll be able to access all your insurance documentation and this will explain the conditions of your policy in more detail.
If you still have questions and would like to speak to us please keep trying and we’ll speak to you as soon as we can. Call 08000 92 92 68 or email us at firstname.lastname@example.org (Monday – Friday, 9am – 5:30pm).